OPEN to REMOTE WORK ONLY - ANYWHERE
SR. CONSULTANT specializing in ITIL, iSeries Synon, Change, Problem and Project Management
Over 20 years of experience in data processing, business analysis, project planning, development & implementation. Specializes in innovation, change management, process improvement, releases and continuous sys- tems refinement. Completed ITIL v3 certifications & well-versed using iSeries, SYNON/CA2E, TeamForge, BMC Remedy ITSM. Involved in full Systems Development Life Cycle projects: planning, analysis, design, programming, quality testing, deployment, training, maintenance and production support. Strong attention to detail, highly organized, excellent communication and customer service skills. Adapts easily to change, works independently but also a team player, strategic & a goal achiever. Committed, accountable, willing to learn, loves to travel and has a great sense of humor.
Incident/Problem & Change Management, Release & Deployment, Production Support, Software Development, Testing & Integration, Best Practices & Continuous Improvement, Project Planning & Management, Team Mentor- ing & Training, AS/400 (iSeries), SYNON/2E (CA 2E), ITIL v3, JIRA, ShowCase v6.5, Red Gate/SQL Data Compare 8.0, SAS 9.2, CERME/McKesson Review Manager 6.0, 7.0.1, 8.0, SharePoint, HP Quality Center, BMC Remedy, ServiceNow, CollabNet TeamForge ALM, AnthillPro, Clarity, Visio, MS Project, PowerPoint, Lean Six Sigma
Healthcare & Pharmacy Systems, Underwriting System: Life & Non-Life Insurance Systems, E-Commerce, Retail, B2B, Warranty System, Catalog-Order Entry & Order Fulfillment System, Supply Chain Management System Lo- gistics-Purchasing & Inventory, Marketing Information System, Personnel and Payroll Systems, Manufacturing, Shipping and Invoicing Systems, Waste & Warehouse Management, Banking and Accounting Systems, Retirement & Pension Systems, Loans, Credit and Financial Systems, Automated Life Cycle Management
ISDLC, TeamForge, AnthillPro, SVN, Eclipse, HPQC, SharePoint, Prince2, SixSigma, BMC Remedy IT Service Management v7.5, 7.6, ITILv3 & the Service Lifecycle, Continual Service Improvement Fundamentals, Service Design Fundamentals, Service Design Processes, Services Operation Principles & Functions, Service Operation Processes, Service Strategy Processes & Service Transition Processes & Principles, PDLC , HIPAA & Sarbanes-Oxley, Java 2.0, Visual Café, JpadPro 3.7, SYNON/2E, RPG/400, COBOL/400, CLP, SQL, AS/400 utilities, CICS, MF-COBOL, Business Systems Design & Analysis