LPAR Technology Support, HMC configuration and management, resource setup, movement and creation.
Ordering and installation of Operating system installation, upgrades, patches and fixes (PTFs)
Troubleshooting, problem analysis, documentation, root-cause analysis, creation of incident reports, problem resolution, maintenance, and support
System Migrations
Project Management
Performing cost analysis and technical reviews of customer environments
Direct contact with customers, including travel to customer sites
Perform platform-specific technical tasks including operating system upgrades, installation and configuration of various software and application packages, installation of patches and fixes (PTFs)
Design, creation, implementation and documentation of system and application monitoring, scheduling packages, and tape management systems
Executing on-demand save and restore operations using various technologies
Maintenance tasks relating to Mimix, including installation, patching, health checks, audit review and repair, configuration modifications
Work with account management personnel to manage and/or participate in conference calls and perform tasks in support of the client relationship
Work with IBM and other vendors to resolve customer issues
Act as a liaison between Engineering, Administration and Operations groups
Provide guidance and on-the-job training to less-experienced personnel
ard