Shailesh has Extensive knowledge of Application Deployment and has experience in implementing cloud services with Application hosting and Software as a service/platform as a service. He is well versed with ITIL principles and practices in deploying IT services Help Desk and/or Service Desk environments Hardware and software used for analysis, design, development, integration and implementation of information systems, and software testing best practices Best practices in software lifecycle management and software quality assurance Defect tracking tools and procedures. He has experience with implementing Service desks using ITIL best practices using REMEDY, HEAT, SERVICENOW etc.
As a Senior IT professional he is skilled in supervising professional and technical staff . He is also experienced in PMOs and in Developing, interpreting and implementing policies, procedures and technical information Monitoring and evaluating progress on work assignments, customer commitments, processes etc.,He has over 18 years expertize on the iSeries.
As a Business Analyst he is effective in facilitating groups using effective communication methods; contributing to/guiding groups in defining objectives, staying on task and reaching consensus; soliciting participation, challenging ideas and summarizing accomplishments and planned actions Analyzing, organizing and presenting technical data
He is well known for supporting quality management activities and performance management measures to provide the highest quality products and services that meet the needs and requirements of internal and external customers.
He provides a sense of confidence when handling problems, stressful situations, continuous change or unexpected developments.
Using Sound Judgement, logic and reasoning to analyze and understand the root cause of issues, and plans innovative solutions in a creative and cost effective and realistic manner to accomplish work objectives
RPG, SQLServer, Oracle.
Project Management, Business Analysis