James McDonald REQUEST RESUME

As400 Operator-Analyst

AVAILABLE   |   Permanent   |   Contract   |   Recruiters OK   |   USA   |   Posted on Mar 02, 2017

James Bradford Kendall McDonald

6643 Inverary Lane

Spring Hill.FL 34606

727-412-5714

 jimmr2222@yahoo.com

 

AS/400/ ISeries Operations Specialist with over 25 years experience. Operations/Analyst with years of

experience in Problem Management (Subject Matter Expert ) Change Management ( SDLC ), Problem Tracking

(Infoman, Infoweb, Remedy ),Backup and Recovery ( HMC’s,BRMS, DR Testing) Data Replication (MIMIX)

                     Critical decision making, and monitoring numerous NT, Linux, Windows and

Unix Servers in very large scale IT facilities.

 

PROFESSIONAL EXPERIENCE

Blair Technical Solutions ( IBM Business Partner ) Markham,Ontario, Canada     Feb2016- Aug2016

NOC Analyst – Network Operations Center Analyst. Perform network checks, troubleshoot      communications issues. Document, log tickets and escalate to appropriate support ( telcomm,  etc )

       Performing system health checks on AS400s and MIMIX and troubleshoot errors.

Canon , Melville,NY                                                                                                  Sep 2014-Aug2015

      AS /400 Computer Operator / Analyst ( 1yearContract via NTTDATA ) ( Moved to Canada  )

      Monitoring numerous  computer systems and servers utilizing a variety of tools such as Windows,

      HP Openview, and CA Autosys R-11. Escalation to proper support as needed.

Royal Caribbean Cruise Lines, Atlanta, GA                                                                          Feb 2014 - Jul 2014

AS/400 Operator/Analyst ( Contract  via Moorecroft, Inc) ( Could not continue 7 hour commute to work )

  • AS/400 System Monitoring and troubleshooting. Providing 1st line of support  on both AS/400 issues
  • and Tivoli., as well as monitoring numerous Network Servers.
  • Logging and tracking of trouble tickets on Remedy ticket logging system.
  • Processing Cruise Ships voyages on AS/400 system.        

 

Brooks Brothers, Farmington, CT                                                                                          Sep 2013 - Feb 2014

AS/400 Production Control Analyst ( 6 Month Contract Assignment  via TekSystems)

  • Overseeing, analyzing and responding to issues and Helpdesk tickets for IBM I-Series AS/400
  • Monitoring batch production on AS/400, logging all issues on problem tracking system and escalating when needed
  • Monitoring and providing support  for numerous server backups
  • Providing support  to clients’ stores in a worldwide operation.

 

IBM, Winnipeg, Manitoba, Canada                                                                                        Sep 2012 - Aug 2013

Mainframe Analyst ( 1 year Contract via Kelly Services in Markham,Ontario)

  • Processing of Air Canada's Reservations
  • Monitoring of IBM's Mainframe systems (MVS and VM ) and all associated duties
  • Logging and tracking of trouble tickets on Infoweb
  • Monitoring of all Network Servers and escalating issues to appropriate support.

 

Covidien, Mansfield, MA                                                                                                       Jan 2011 - May 2012

AS/400 Operator/ Analyst

  • Processing and analysis of nightly batch jobs and Production schedules including troubleshooting on any

and all program errors, scheduling errors or discrepancies, scheduled maintenance and nightly backups. This

involved being signed on to at times as many as 50 AS/400 Systems and or partitions ( LPARS ). Utilized the LPARS to maintain high availability in a worldwide Operation.

  • Monitoring a wide variety of Unix and NT Servers ( Dell, HP, Intel, etc ) ensuring 24x7 availability to both
  • our internal and external clients.

 

 

 

CIBER, Tampa, FL                                                                                                                 Nov 2010 - Dec 2010

IT Support (2 Month Contract)

  • Application Monitor - Unix, WebMethods, WebLogic, SAP, SQL
  • Monitoring applications on the Mainframe systems, and numerous other Unix-based servers.
  • Position involved tasks such as running SQL Queries and functioning as a 1st line of support/troubleshooter on application issues and reporting them to appropriate support group at Cabelas.

 

 

 

 

Self Employed                                                                                                                         Apr 2007- Apr 2010

  • Contract and consulting in the field of information technology as well as assisting with sales and distribution

for spouse's business. This included order taking and delivery of her fabric product. Was limited to few short term contracting positions in I.T. due to spouse being terminally ill and having to provide her care.

 

CP Ships, Tampa, FL                                                                                                       Oct 2001 - Mar 2007

System Administrator

  • Overseeing operation of CP Ships computer systems and all associated duties.
  • Providing support on AS/400 systems, ensuring all Service Level Agreements are met.
  • Monitoring all Data Centre functions and coordinating efforts to maintain and improve with all department management.
  • Administration of all system security, user ID’s, backups, and Disaster Recovery procedures.

 

Lincare, Clearwater, FL                                                                                                           Sep 2000 - Oct 2001

Computer Operator, AS/400

  • Operation of AS/400 system and related functions.
  • Processed company's billing cycle.
  • Assisted programmers in troubleshooting program errors.
  • Provided input to service technicians to assist in resolving hardware errors.

 

Verizon, Tampa, FL                                                                                                                 Oct 1997 - Sep 2000

Production Control Analyst

  • Subject Matter Expert in Problem Management
  • Backup to Change Coordinator
  • As production Control Analyst, monitored all production and test systems, ensuring that the performance met the needs of the business and the clients.
  • Updating Daily Schedule and Turnover Reports
  • Implementing Change records in an efficient and timely fashion using SDLC.
  • 1st level analysis of system and/or program errors, ensuring immediate escalation to proper support

groups.

  • As Subject matter Expert in Problem Management was responsible for major Production Control issues to be resolved.
  • As backup to Change Coordinator was the final signoff of any change to any system company wide.

 

Citicorp,  Tampa, FL                                                                                                               Dec 1995 - Oct 1997

Computer Operator, AS/400

  • Performed all duties associated with operation of AS/400 System
  • Functioned as a 1st line of support in troubleshooting and escalation of any and all system or program errors.
  • Trained and mentored any new operators.

 

EDUCATION

 

Computer Processing Institute

Certificate in Computer Operations  3.88/4.0


My Specialties

AS/400/ ISeries Operations Specialist with over 25 years experience. Operations/Analyst with years of

experience in Problem Management (Subject Matter Expert ) Change Management ( SDLC ), Problem Tracking

(Infoman, Infoweb, Remedy ),Backup and Recovery ( HMC’s,BRMS, DR Testing) Data Replication (MIMIX)

                     Critical decision making, and monitoring numerous NT, Linux, Windows and

Unix Servers in very large scale IT facilities.



Geographic Preferences:

  1. Tampa Bay
  2. FL or Orlando
  3. FL

Security Clearances:

  1. none

Disciplines