AVAILABLE|
Permanent
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Contract
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Recruiters OK
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US
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Posted on Mar 02, 2017
James Bradford Kendall McDonald
6643 Inverary Lane
Spring Hill.FL 34606
727-412-5714
jimmr2222@yahoo.com
AS/400/ ISeries Operations Specialist with over 25 years experience. Operations/Analyst with years of
experience in Problem Management (Subject Matter Expert ) Change Management ( SDLC ), Problem Tracking
(Infoman, Infoweb, Remedy ),Backup and Recovery ( HMC’s,BRMS, DR Testing) Data Replication (MIMIX)
Critical decision making, and monitoring numerous NT, Linux, Windows and
Unix Servers in very large scale IT facilities.
PROFESSIONAL EXPERIENCE
Blair Technical Solutions ( IBM Business Partner ) Markham,Ontario, Canada Feb2016- Aug2016
NOC Analyst – Network Operations Center Analyst. Perform network checks, troubleshoot communications issues. Document, log tickets and escalate to appropriate support ( telcomm, etc )
Performing system health checks on AS400s and MIMIX and troubleshoot errors.
Canon , Melville,NY Sep 2014-Aug2015
AS /400 Computer Operator / Analyst ( 1yearContract via NTTDATA ) ( Moved to Canada )
Monitoring numerous computer systems and servers utilizing a variety of tools such as Windows,
HP Openview, and CA Autosys R-11. Escalation to proper support as needed.
Royal Caribbean Cruise Lines, Atlanta, GA Feb 2014 - Jul 2014
AS/400 Operator/Analyst ( Contract via Moorecroft, Inc) ( Could not continue 7 hour commute to work )
AS/400 System Monitoring and troubleshooting. Providing 1st line of support on both AS/400 issues
and Tivoli., as well as monitoring numerous Network Servers.
Logging and tracking of trouble tickets on Remedy ticket logging system.
Processing Cruise Ships voyages on AS/400 system.
Brooks Brothers, Farmington, CT Sep 2013 - Feb 2014
AS/400 Production Control Analyst ( 6 Month Contract Assignment via TekSystems)
Overseeing, analyzing and responding to issues and Helpdesk tickets for IBM I-Series AS/400
Monitoring batch production on AS/400, logging all issues on problem tracking system and escalating when needed
Monitoring and providing support for numerous server backups
Providing support to clients’ stores in a worldwide operation.
IBM, Winnipeg, Manitoba, Canada Sep 2012 - Aug 2013
Mainframe Analyst ( 1 year Contract via Kelly Services in Markham,Ontario)
Processing of Air Canada's Reservations
Monitoring of IBM's Mainframe systems (MVS and VM ) and all associated duties
Logging and tracking of trouble tickets on Infoweb
Monitoring of all Network Servers and escalating issues to appropriate support.
Covidien, Mansfield, MA Jan 2011 - May 2012
AS/400 Operator/ Analyst
Processing and analysis of nightly batch jobs and Production schedules including troubleshooting on any
and all program errors, scheduling errors or discrepancies, scheduled maintenance and nightly backups. This
involved being signed on to at times as many as 50 AS/400 Systems and or partitions ( LPARS ). Utilized the LPARS to maintain high availability in a worldwide Operation.
Monitoring a wide variety of Unix and NT Servers ( Dell, HP, Intel, etc ) ensuring 24x7 availability to both
Monitoring applications on the Mainframe systems, and numerous other Unix-based servers.
Position involved tasks such as running SQL Queries and functioning as a 1st line of support/troubleshooter on application issues and reporting them to appropriate support group at Cabelas.
Self Employed Apr 2007- Apr 2010
Contract and consulting in the field of information technology as well as assisting with sales and distribution
for spouse's business. This included order taking and delivery of her fabric product. Was limited to few short term contracting positions in I.T. due to spouse being terminally ill and having to provide her care.
CP Ships, Tampa, FL Oct 2001 - Mar 2007
System Administrator
Overseeing operation of CP Ships computer systems and all associated duties.
Providing support on AS/400 systems, ensuring all Service Level Agreements are met.
Monitoring all Data Centre functions and coordinating efforts to maintain and improve with all department management.
Administration of all system security, user ID’s, backups, and Disaster Recovery procedures.
Lincare, Clearwater, FL Sep 2000 - Oct 2001
Computer Operator, AS/400
Operation of AS/400 system and related functions.
Processed company's billing cycle.
Assisted programmers in troubleshooting program errors.
Provided input to service technicians to assist in resolving hardware errors.
Verizon, Tampa, FL Oct 1997 - Sep 2000
Production Control Analyst
Subject Matter Expert in Problem Management
Backup to Change Coordinator
As production Control Analyst, monitored all production and test systems, ensuring that the performance met the needs of the business and the clients.
Updating Daily Schedule and Turnover Reports
Implementing Change records in an efficient and timely fashion using SDLC.
1st level analysis of system and/or program errors, ensuring immediate escalation to proper support
groups.
As Subject matter Expert in Problem Management was responsible for major Production Control issues to be resolved.
As backup to Change Coordinator was the final signoff of any change to any system company wide.
Citicorp, Tampa, FL Dec 1995 - Oct 1997
Computer Operator, AS/400
Performed all duties associated with operation of AS/400 System
Functioned as a 1st line of support in troubleshooting and escalation of any and all system or program errors.
Trained and mentored any new operators.
EDUCATION
Computer Processing Institute
Certificate in Computer Operations 3.88/4.0
My Specialties
AS/400/ ISeries Operations Specialist with over 25 years experience. Operations/Analyst with years of
experience in Problem Management (Subject Matter Expert ) Change Management ( SDLC ), Problem Tracking
(Infoman, Infoweb, Remedy ),Backup and Recovery ( HMC’s,BRMS, DR Testing) Data Replication (MIMIX)
Critical decision making, and monitoring numerous NT, Linux, Windows and
ard