AVAILABLE|
Permanent
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Contract
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Remote Only
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Recruiters OK
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US
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Posted on Jan 14, 2018
Hello,
Below is a summary of my qualifications:
As an experienced Supervisor of Operations (IBMi Data Center), and Senior Systems Engineer in IBMi, I have much to offer.
I bring a comprehensive set of skills that I believe will be valuable to your company. In my position as Supervisor of Operations (IBMi Data Center) role, I created & trained from scratch an Operations team of 9 supporting a major telecommunications company. I honed my abilities as Supervisor and Senior Systems Engineer providing a firm foundation for the customer. My management, people-centric nature, and compassion have afforded me excellent problem-solving skills.
I am excited to contribute my talents and proficiency in teamwork toward your team efforts. As an engaging communicator with a proven track record in IBMi, AS/400, and Data Center Operations, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit.
My Specialties
Professional Summary
Senior Level Support Specialist IBM i AS/400 | Business Management | Project Controllership Accomplished and results oriented IT Support Specialist/Business Analyst with demonstrated success in IT process management. Motivated achiever with a demonstrable ability to recommend enhancements to business processes. Proven track record of building cohesive teams to achieve specific goals in challenging environments. Recognized for attention to detail, adherence to standards, and expert technical background. Innovator, accustomed to focusing on total organizational coordination, resource management, and supervision of high-performing teams. Summary of Qualifications for Network Technician role:
Technology Proficient in Setting Up and Troubleshooting Cellular Devices, iPads, PC's, Laptops, Modems & Wi-Fi-Routers, Printers, RAM & Hard Drive installs & replacements, User Workstations, ROKU boxes, & Android TV boxes with KODI app.
Customer Service Expert with over 15 years of Help Desk experience.
Ability to multi-task and address customer needs on a tier basis.
Skills
IBM i/(AS/400) OS Expert
Technically Proficient
Systems Integration
Effective Communication
Service Desk Support
Billing Database Support
AS/400 Supervisor
MS Office Proficiency
Business Systems
Problem Solving
Technical Analysis
Project Management
Data Entry Keyboarding - 45 WPM
Microsoft Office Suite Certification, Element K and E-Learning Center, Rochester, NY
Documentation Expert
Designated as the Primary Trainer for new employees (over 70 new hires trained in my career)
ROBOT Certification (ROBOT/Schedule, Groups and Reactive Jobs, OPALS, Scheduling of Date Objects, ROBOT/Space, and ROBOT/Network), Help Systems Online Educational Services
(ISC)² - Official (ISC)² Certified in Cybersecurity (CC) Self-Paced Training – 1M
Work History
Supervisor, Operations Team Jun 2020 - Current
ProCom Consulting Rochester, NY
Supervisor of an Operations Staff for a major telecommunications company providing 24x7x365 data center support for 7, IBM i (AS/400) Systems
24x7 On Call Supervisor Support
Create and maintain work schedules on a 5-week rotation basis
Incident Management meetings and outage bridges
Security Admin Maintenance of User Profiles, Menu Access, and AS/400 Commands
Help Systems ROBOT – Job Schedule Setups and Maintenance, OPALS and Date Objects
Real Vision Imaging (RVI) maintenance and support
Provide Senior Level support for all AS/400 processing, end user needs, addressing of acute requests in a timely, organized, and customer service-oriented manner
Monitoring AS/400 batch processing
Operations Team worked on 150+ Remedy tickets each month
Support and running of test ROBOT jobs
Designated as the primary trainer for all incoming Operations Analyst
Performed BAU and SYSTEM testing for the DPI BILLING platform
Escalated issues to external vendors (IBM, EMC, Help Systems, Iron Mountain) along with escalations to internal teams - Applications, System Admins, and Production Support teams.
Create and update documentation processes for a DPI BILLING platform (ROBOT, Operations, and Miscellaneous IT processing)
Work closely with various business SME's (Subject Matter Experts), DPI Applications, Bill Verification, Data Warehouse, BAU & System Testers, Environment Management, System Administrators, Financial, and Change Management, to ensure the production systems are running their submitted jobs
Additionally, troubleshoot any issues the SME's may have encountered
Incident Management and ownership for production issues
Act as primary point of contact for the IT Operations team
SME for all BILLING scheduling questions/issues, job failures, and DPI platform customer requests/inquiries
Change Management, NGS Query, Real Vision Imaging, Remedy ticketing, usage of Windows 10 Enterprise operating based desktops & laptops
Perform computer hardware and software related functions to support end users and the Information Technology staff
Microsoft Office 365 Suite proficiency (Teams, Word, Excel, Power Point, Outlook)
Sr. Systems Analyst Feb 2012 - Jan 2018
Frontier Communications Rochester, NY
AS/400 – iSeries – IBMi
Provide Tier 3 AS/400 support for all end users, addressing acute requests in a timely, organized, and customer service-oriented manner
Performed computer hardware and software related functions to support end users and the Information Technology staff under the supervision of the Computer Operations Manager
Monitored all AS/400 test & production systems CPU%, active jobs, disk utilization, job queues, out queues, printers, communication lines, etc.
Supervised the maintenance of the ROBOT SCHEDULE billing platforms, support of 13 different environments across the U.S
With over 11 million customers, development of daily/weekly meetings, and conceptualization of company billing documentation for IT processing
Worked closely with Business Subject Matter Experts (Applications, Bill Verification, Data Warehouse, BAU system Testers, Environment Management, System Administrators, Financial, and Change Management) to ensure the production systems were running their submitted jobs in addition to troubleshoot any issues they may have encountered
Incident Management and Ownership for production issues
Monthly Code Release support to elevate DPI software changes
BACKUP, RECOVERY, and MEDIA SERVICES (BRMS) usage for SAVES and RESTORES
Act as primary point of contact for the IT Operations Call Center Monitoring team
SME for all BILLING scheduling questions/issues, job failures, and DPI platform customer requests/inquiries
Change Management, NGS Query, Real Vision Imaging, Quality Center for testing defects, Remedy ticketing, usage of Windows 7 Enterprise operating based desktops & laptops
Annually resolved 1700+ requests for service via BMC REMEDY ticketing system
Completed on-call rotations of 24x7x365 for applications and data center support.
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