I started working on the platform in around 1984 with an AS/400 model B in the facility I was working and then I moved up to HQ and got to play on twin S/38s (model 400 and 200) and finally, I was in charge of all the remote iSeries.
WALLLENIUS WILHELMSEN LOGISTICS – VEHICLE SERVICES AMERICAS, INC., Wilmington, CA
Systems Analyst, West Coast
2005 – Present
Provided remote and on-site, Tier I-III level, 24x7 support for 200+ users at 7 Los Angeles and Ventura County facilities; assisted globally as needed. Tracked incidents and requests in CA Service Desk Manager. Partnered with corporate and global I.T. teams and facility management on problems, enhancements, migrations. Wrote analysis reports for corrections, enhancements and future requirement forecasts - evaluated solutions for issues created by continual business change and new business.
· Oversaw PowerPoint presentation shown on remote shop floor and office monitors, using VGA/Ethernet converters, displaying facility information (CAP-DO, 5S and dynamic production KPI levels) in real time.
DISTRIBUTION AND AUTO SERVICE, INC., Headquarters, Wilmington, CA
(a division of Nissan North America – acquired by WWL in 2005)
iSeries Administrator / Senior Systems Analyst / Systems Analyst 1996 – 2005
Served as sole Administrator and Security Officer for 25 IBM iSeries servers at HQ and 12 remote facilities located in US, Canada, and Mexico that ran in 24/7 production environment. Provided 24/7 on-call support; managing OS upgrades and PTF/CUM package installs, 3rd-party application maintenance, problem determination and resolution.