I’m a collaborative problem solver with extensive years of IT Infrastructure management for retail warehouse Operations and Incident resolution within the SLA expectations. Consistently provided solutions for corporate clients, retail service teams and executive management.
Supported user community, retail operations team, SAP & JDE development staff in directing the resolution and remediation of problems and issues related to the maintenance and support of all enterprise business applications.
Ensured service delivery support issues: client applications, client printing, configuration and OS update issues. Assisted QA development teams with business requirements for complex, JDA, SAP, JDE large scale IBM database environments during highly visible migration and upgrade initiatives.
Experienced IT Professional
With a proven track record in providing superior levels of service and availability to distributed users of technology. Directed IT infrastructure relocations and consolidation for a large scale Retail environments. Ensure IT operational SLA’s are achieved and management expectations are met and or exceeded. Reported directly to IT management, CIO and corporate executive stakeholders.
- Strategic Planning & Execution
- Business Process Management
- Change Management
- Incident Management
- Systems Implementation & Development
- Vendor Management
- Data Center Migration
- Process Improvement/Documentation
- IBM I Power Systems
TBC Corporation, Palm Beach Gardens, FL 2013 – 2016 IT Operations Center (NOC) Lead Analyst Juno Beach, FL (IT infrastructure Service Operations and Incident Management team. Service Desk Tier L2 & L3 – Remote Retail Operations Support and Delivery for entire Enterprise 868 Retail Stores, 6 Warehouses and 2 Corporate Infrastructure sites).
TBC Corporation, Palm Beach Gardens, FL 2010 – 2013
Data Center Manager, 4 locations: Palm Beach, Memphis, Chicago and co-location Peak 10, Norcross. (Data Center Management: responsible for all Data Center infrastructure services at TBC and subsidiary companies).
TBC Corporation, Palm Beach Gardens, FL Memphis, TN
IBM iSeries Power Systems Administrator, Legacy, JDE, SAP (32 Power 780+ LPARS) 2007 – 2010
APPLIED CARD SYSTEMS, Boca Raton, FL 2001 – 2007
Manager of Systems Operations, Boca Raton, FL (AS/400 Administration, Data Center Management)
Prior Professional Experience
INTERLOOP INC., Hollywood, FL 2000 – 2001
Technical Lead Analyst, Data Center Management.
PRIMUS TELECOMMUNICATIONS, Ft. Lauderdale, FL 1996 – 2000
System Applications Analyst, AS/400 Server Infrastructure Management
CITY FURNITURE, INC., Sunrise, FL 1994 – 1996
System Operator - IBM AS400 Legacy system